Customer experience software provider Genesys has announced it will create 200 new technology jobs in Ireland over the next three years with the arrival of its new Galway office.

The new senior and highly skilled technical roles will be based at the state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company's global Centre of Excellence for Customer Experience AI.

The growing Genesys workforce in Galway will focus on advancing the use of artificial intelligence and machine learning to improve customer experiences and make employees’ jobs easier.

This investment is supported by the Irish Government through IDA Ireland. The Centre of Excellence is an important landmark in the company's continuing growth and commitment to Ireland.

"I am thrilled Genesys is making this commitment to the region and growing its footprint in Galway with 200 new highly skilled jobs," said Government Chief Whip and Minister of State Sean Kyne TD.

"I am delighted our workforce now has opportunities to expand their skills with an innovator and industry leader like Genesys."

Since acquiring Galway-based Altocloud earlier this year, Genesys has doubled its team in Ireland with strategic technical hires.

The new Genesys roles will require highly technical skills spanning R&D, machine learning, software engineering, user experience and data science.

The company is working closely with Irish universities and Institutes of Technology to support its growth and provide opportunities for graduates with technical and data science skills to boost their careers with Genesys.