Automated customer service tech firm commits £3m to growth

Posted on July 30, 2020 by Alistair Hardaker

Lokulus

Lokulus

North West tech firm Lokulus has committed £3m to a two year growth plan which includes a new office move, innovation budget and product launch roadmap, as well as a recruitment drive that will boost its team by 20%.

Lokulus provides digital customer service solutions designed for the automation of lower skilled tasks. Its clients include Capita, Serco, Matalan, Saga Insurance and Leeds Building Society.

The 19-year-old business, which was formerly known as numero until undergoing a management buyout in June 2019, has recently moved its headquarters to the Glasshouse at Alderley Park, the £30m project aimed at digital and tech companies which forms part of Bruntwood SciTech’s 400-acre park.

As well as an office move, the team is also about to launch its first product since the buy-out, Pulse. The SaaS product is designed for businesses looking to enhance digital customer engagement capabilities and enable remote working for their customer service teams.

CEO, Mark Chamberlain, said:“The past year has enabled us to really cement the foundations of the business and plan for the future and now it’s our time to accelerate.

“In this strange time, we’re fortunate that our technology is hugely relevant for businesses who are wanting to enhance the online customer journey and we’re looking forward to what the future brings. With a new product to launch and a number of innovations in the pipeline, it’s an exciting time for Lokulus.”

Events

View All

Podcasts

View All

Insights

View All