Creative Virtual is a global leader in virtual agent, chatbot, live chat and conversational AI solutions that bring together humans and AI to improve customer and employee engagement. As a pioneer in the industry, we have played an important role in the advancement of the technology and ways it can be implemented for over 16 years.
We collaborate with enterprises to improve their customer and employee experiences while reducing support costs and increasing revenue. Our V-Person™ solutions can be deployed across any touchpoints (web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, HR, service desk) in over 35 languages. Highly flexible integration options and unlimited customisation by channel, product, business unit, user profile and device allow organisations to provide service and support in a seamless, personalised way and at large scale.
Our solutions are enhanced with V-Person AI™, our unique hybrid approach that blends together human input and AI. This allows our chatbots and virtual agents to continually improve based on how they are being used while also enabling organisations to maintain control over reliability.
We combine our technology with the best practice expertise of our highly experienced team to provide guidance on implementation, ongoing development and optimisation for long-term success. Our team consults with organisations to help build a business case, develop a conversational AI strategy and improve existing chatbot projects.
With offices around the globe and an extensive Partner Network, we deliver both localised support and global insights. Our technology has proven success across sectors, and our customers are happy to share their experiences with our team and solutions.
Our combination of expert people and innovative technology earned Creative Virtual the distinction of AI-Enhanced Customer Self-Service Product Leader from Frost & Sullivan as well as The Queens Awards for Enterprise: Innovation.