Really get to know your customer with Gnatta, the first technology dedicated to engaging customers at the point of contact in an efficient, cost-effective way.

By analysing customer messages in real-time, it can also determine whether queries should be answered by a human operator, AI, or its own automated workflow system.

See more of our 101 tech start-up disrupters here. For more trend-setting businesses and their Tech 1sts, head here.

And check out our 101 rising stars of tech - the exciting firms which did not make the main list but have the potential to grow.