Gnatta is a customer communication platform that aggregates every conversation a brand has with a customer, making advisors’ lives easier and customers’ experiences better.
Gnatta utilises an omnichannel strategy (working across social media, email, telephony, SMS, and review sites) to bring all channels into one, easy-to-use UI.
No more hopping around for advisors; every conversation is tracked so one interaction can stretch across multiple channels and still be answered from the same chat.
Gnatta allows its users to include information for future interactions, so even if the customer has previously spoken to different advisors about the same issue, the current advisor will know and can pick up where their colleague left off. Gnatta also uses API technology to call information from third-party software, meaning it can automatically provide information such as order numbers to advisors.
And automation software allows Gnatta to automate processes that can slow down your operation. Interactions are routed, priority is determined, chat concurrency can be set and personalised. Everything about Gnatta is designed to make customer care simpler, more efficient, and to give the power back to its clients to keep providing the amazing experiences that they do.