HealthTech firm Doctorlink reports lockdown user surge

Posted on August 7, 2020 by Alistair Hardaker

CEO Rupert Spiegelberg

CEO Rupert Spiegelberg

Online triage provider to the NHS, Doctorlink, has reported accelerated user growth during the first half of 2020.

The video and phone consultation service has increased its active user base by 148% between January and June, as well as growing the total number of NHS GP surgeries using the platform by 278%.

As a result, Doctorlink is now available to over 12.5 million NHS patients through 1,500 GP surgeries.

Doctorlink’s services work to re-route patients towards the most appropriate form of care in an effort to reduce pressure on clinicians.

The firm claims that practices with a patient population of 10,000 – 30,000 saved GP and administrative time equivalent to between £100,000 and £270,000 via its technology.

Doctorlink was already in a period of accelerated user acquisition at the end of last year, reporting a 200% increase in active users in the fourth quarter.

Following the appointment of tech veteran CEO Rupert Spiegelberg in September, the British HealthTech company also increased its reach in GP surgeries by a third between Sept 2019 and June 2020.

In March 2020, the Doctorlink platform was selected by the NHS to provide both online triage and video consultations during COVID-19.

It was the only supplier chosen to provide both services, in an accelerated Dynamic Purchasing System (DPS) Framework bid open to all existing NHS suppliers.

Rupert Spiegelberg, CEO of Doctorlink said: “While these figures show that COVID-19 created a significant shift towards patient acceptance of online triage solutions, they also demonstrate that large numbers of patients were adopting and benefitting from these tools in the months before the pandemic reached the UK.

“Following Matt Hancock’s recent announcement that the NHS should be working towards a digital-first model of patient care, we are anticipating a continuation of this growth. Looking ahead, we are also working to extend our reach to support public and private healthcare providers around the world.”

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