JRNI, London | BusinessCloud profile
JRNI is the leading enterprise software-as-a-service scheduling platform for personalizing and optimizing the customer journey. It enables businesses to facilitate powerful human-to-human experiences that increase conversion, customer loyalty, and lifetime value by bridging the digital-to-physical divide.
Innovative companies worldwide, such as U.S. Bank, ANZ, John Lewis & Partners, and LEGO, rely on JRNI’s scheduling platform to deliver predictive actions across touchpoints – appointments, events, queuing, insights – achieve deeper intelligence, and optimize resources to create superior experiences.
JRNI’s Appointments Application allows companies to develop stronger customer relationships that increase revenue and improve loyalty. Appointment and staff availability are managed through an easy-to-use workflow, so customers can conveniently schedule appointments with the right people at the right time. JRNI’s scheduling software also provides staff with holistic customer profiles, so they can identify key behaviors and deliver highly personalized service.
Businesses can position themselves as expert resources by offering events, workshops, and demonstrations that foster loyal communities. Whether VIP gatherings, preview sales, or educational seminars, JRNI’s Events Application coordinates all aspects of events from sign-up to follow-up.
With JRNI’s Queuing Application, businesses can deliver exemplary service by keepingcustomers updated with wait-time forecasts, text messages, and email alerts as they move to the front of the line.
In order to grow their businesses, companies must make more impactful decisions with more compelling analytics. JRNI’s Insights Application ensures that staff can effectively enhance operations and staff performance, advance staff resources, and improve customers’ experiences.
Originally established in 2008 as BookingBug by Founder and Chief Architect Glenn Shoosmith, JRNI is led by CEO John Federman. With more than 1,100 customers worldwide, the company is headquartered in London and has offices in Boston and Sydney. To learn more, visit www.jrni.com and follow @JRNI_inc.Return to 100 eCommerce Trailblazers ranking