Mel Carlen is head of IT services at Moneypenny, the world's leading outsourced communications provider.

Passionate about process, IT and data governance, Mel has more than 20 years experience of customer experience.

She is an expert in the delivery of transformation projects that embrace technology having spent 17 years at M&S, where she had a number of different roles spanning from IT change management to heading up their contact centre commercial function.

Mel is charged with leading the fast growing IT team and developing the exciting AI led technology Moneypenny is pioneering.