A secure payments provider to contact centres has announce the creation of its first chief information security officer and the appointment of a new chief technology officer.

PCI Pal will welcome Geoff Forsyth, a director of the company, to the new role of CISO.

The business, headquartered in the US with offices in London and Ipswich, said it is dedicated to maintaining its existing information security strategy and standards to protect its customers' data as it expands globally.

To date, Forsyth has been the group's CTO and the key architect of PCI Pal's compliance and security practices.

Following this change in role, the company is has also announce Hugh James, currently head of engineering, as CTO in a a non-board position.

Based in the UK, James has experience in DevOps and telephony for software services operating in cloud environments along with PCI experience form his prior time at industry players such as NewVoiceMedia.

As CTO, James will be responsible for the company’s strategy in the commercial deployment of its new technology skills and assets, and the integration of PCI Pal Cloud technology.

"I am extremely pleased that we are now able to allow Geoff to focus all his energy and skill on this key area,” said James Barham, CEO.

“As PCI compliance and related regulatory enforcement of data security increasingly captures board-level attention, Geoff's deep experience will also help the Company to expand its industry prominence as a thought-leader in the field."

"I am equally pleased that Hugh has agreed to pick up the baton from Geoff in the role of CTO in leading the next phase of development of our world class cloud technology.

“Hugh's strong mix of both relevant technology and contact center industry specific experience will be of significant benefit to our global partners, as we strive to be the preferred solution provider that technology vendors globally turn to for achieving PCI compliance for payments by phone."