Regulator awards £1m digital transformation contract
Technology consultancy Tisski has been awarded a contract worth over £1 million by the Health and Safety Executive (HSE) to transform how the regulator provides online services around work-related health, safety and illness.
The two-year project includes the development of Customer Relationship Management (CRM) software that will improve how accounts and resources are accessed and managed by users.
Based on the Microsoft Dynamics 365 platform, the system will also provide self-service facilities, including online payments, as well as providing optimised experiences across desktop and mobile devices.
Phase one of the project commenced in October 2017 and saw the delivery of a new system for HSE's 'Ionising Radiation' service, which is responsible for issuing certificates for premises across the GB to operate electromagnetic rays (such as X-rays and gamma rays) or particles (such as alpha and beta particles).
This needed to be completed ahead of a 3rd of January 2018 deadline as the new Ionising Radiations Regulations 2017 (IRR17) were introduced.
Tisski developed and implemented a new portal which includes functionality for registration, case management and online payment.
The system generated new revenues of over £200,000 in its first four weeks of operation, as part of an overall cost recovery model including recouping the consultancy budget required to deliver phase one.
The second phase of the project will see Tisski establish a comprehensive, robust and scalable CRM system that will enable customers to make applications, notify changes or log requests online across many more of the regulator's key services.
"This project marks the start of a significant programme to develop the digital systems that will deliver significant efficiencies for the organisation over the coming years, benefit our service users and ultimately help keep people healthier and safe at work,” said HSE head of digital Helen Hayes.
"We need a CRM solution that reduces complexity, increases productivity and is easy for our employees and customers to adopt reducing the burden of regulation on businesses.
"We chose to partner with Tisski due to their proven track record in the public sector of delivering Microsoft Dynamics 365 projects on time and to the highest standard and their ability to support our aim to become self-sufficient in managing the Dynamics system over a two year period.
"Their competitive pricing and commitment to service was a major consideration during the procurement stage and we're delighted that the first four weeks alone delivered such a strong return on investment."
Tisski CEO Anna Assassa said: "This project will dramatically change the way HSE and their service users interact.
“The Microsoft Dynamics 365 system will use automation and real-time access to improve service levels and deliver significant efficiencies for both users and the organisation.
"We're working closely with HSE to ensure they extract maximum value from the system and that it's configured in such a way that it can easily adapt to organisational and legislative changes over the long term.
"We're proud that Tisski was selected to partner with Microsoft and HSE on this project. Digital transformation is crucial to the public sector and securing a contract of this stature is testament to the strength of our team and our collaborative approach."
The tech firm also recently appointed former senior civil servant Darren Bassett to help deliver major implementations and change programmes within large organisations.
He joined as head of business transformation, with over 10 years' experience leading major IT projects within the UK education sector and was most recently he was deputy director of IT delivery in the Department for Education.